Cosmuna

Legal

Account & Data Deletion

Last updated: 15 October 2026

Cosmuna is developed and operated by Zomni AI. We believe your personal, astrological, and reflective data belongs entirely to you. You maintain full ownership and control over your information at all times.

This page explains how you can permanently delete your Cosmuna account and all associated personal data, or selectively delete specific data categories without closing your account, in compliance with Google Play Developer Policies, Apple App Store Guidelines, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. How to request account & data deletion

You can delete your account and all associated data at any time through either of the following methods:

Method A: Self-Serve In-App Deletion (Instant & Recommended)

Whether using the Cosmuna mobile app (Android or iOS) or the web app:

  1. Open the Cosmuna app or sign in at cosmuna.com/app/settings.
  2. Navigate to Settings (accessible via the gear icon or your profile avatar).
  3. Scroll to the Account & Danger Zone section.
  4. Select "Delete Account".
  5. For your security, a 6-digit one-time verification code (OTP) will be sent to your registered email address.
  6. Enter the verification code and confirm deletion. Your account and all associated data will be erased immediately.

Method B: Direct Web / Email Request (If App Is Uninstalled)

If you have already uninstalled the Cosmuna app or cannot access your account:

  1. Send an email from your registered Cosmuna account address to support@cosmuna.com (or privacy@cosmuna.com).
  2. Use the subject line: "Account Deletion Request".
  3. Include your registered email address and full name. To protect against unauthorized deletion, our support team may send a confirmation link or code to your registered email to verify ownership.
  4. Once verified, our team will permanently execute the deletion within 48 to 72 hours, and send a final confirmation email upon completion.

2. Types of data permanently deleted

When your account deletion is processed, the following personal data is permanently destroyed:

  • Authentication & Identity: Firebase Authentication record, login credentials, registered email address, display name, user avatar, and unique internal user IDs.
  • Astrological Birth Data: Birth date, exact birth time, birthplace city/latitude/longitude, time zone, ascendant, planetary charts, and personal tone preferences.
  • Conversations & Dialogue History: Every message and conversation thread exchanged with Cosmuna across both Ask and Becoming rooms.
  • AI Working & Semantic Memory: Long-term observational memory, personalized reflections, and high-dimensional vector embeddings stored in pgvector.
  • Becoming Coaching Journey: Goals, living outcomes, milestones, daily commitments, habit marks, moon cycle history, check-ins, and weekly progress reviews.
  • Connections & Synastry: All saved connections (friends, partners, family members) and relational compatibility charts.
  • Storage Artifacts: All generated PDF reports (such as Full Life, Varshphal, and Sade Sati readings) and JSON source files stored in cloud storage.
  • Device & Notification Data: Push notification tokens (FCM/APNS), device IDs, and notification preference configurations.

3. Data retained and statutory retention periods

To comply with statutory legal, taxation, and cybersecurity regulations, certain minimal, non-sensitive records may be retained:

  • Financial & Tax Records: Invoices, payment transaction timestamps, and billing receipt IDs processed through Stripe, Apple App Store, or Google Play. These records are retained for up to 7 years in strict accordance with statutory tax, accounting, and anti-money laundering legislation (exempt under GDPR Article 17(3)(b)). They contain no conversational or astrological data.
  • Security & Abuse Prevention Logs: Technical system access logs and security event telemetry are retained for 180 days to comply with mandatory statutory cybersecurity requirements (such as CERT-In and EU NIS2 directives), after which they are automatically rotated and permanently purged.

4. Partial data deletion without deleting your account

Yes. Cosmuna provides options to purge specific personal data without requiring you to delete your account or lose an active subscription:

  • Clear Conversations & Coaching (Reset Relationship): In Settings › Account, select "Clear Conversations & Becoming". This permanently wipes all chat messages, AI memory vectors, and coaching progress, while keeping your astrological birth chart and active subscription intact so you can start fresh.
  • Delete Individual Connections: In the Connections section of the app, you can delete individual relationship entries (friends, family, partners) at any time.
  • Revoke Push Notifications: You can disable push notifications or delete device registration tokens at any time in Settings.

5. Processing timeline

- In-app self-serve requests: Executed immediately. Your session is terminated and all databases and cloud storage buckets are purged in real time.

- Email deletion requests: Identity verification is conducted promptly, and complete deletion is fulfilled within 48 to 72 hours (and in all cases within the 30-day legal maximum).

For further questions or inquiries regarding your data privacy, contact our data protection team at privacy@cosmuna.com.